Complaint Procedure

1. Introduction

This complaint procedure governs the process of filing a complaint for goods purchased through the Portal https://noziari.sk/.

2. Who handles complaints?

The complaint is handled by the Seller, who is responsible for the goods. The Operator of the Portal is not a party to the purchase contract and does not process complaints.

3. Complaint deadline

The Buyer may file a complaint within the statutory period (usually 24 months from receipt of the goods) for defects existing before receipt or during transport.

4. Complaint procedure

• The Buyer must notify the Seller in writing (email or contact form).
• The complaint must include:
  • Buyer’s name and contact details,
  • order number (if available),
  • description of the defect,
  • date of receipt,
  • photo documentation (if possible).
• The Seller must confirm the complaint and inform the Buyer about the next steps.

5. Resolution of complaint

The Seller may:

• repair the goods,
• replace with a new one,
• refund the purchase price (if justified),
• or offer a discount / compensation.

6. Return shipping costs

The Buyer pays the cost of returning the goods unless agreed otherwise or the defect is caused by the Seller.

7. Final provisions

This complaint procedure enters into force on the date of publication on the Portal.